1. Who we are
This website, veronicaorrinjurytherapies.com, is operated by Veronica Orr, a neuromuscular physical therapist based in Letterkenny, Co. Donegal, Ireland ("we", "us", "our"). We are the data controller responsible for your personal data.
If you have any questions about this policy or how we handle your information, contact us at info@veronicaorrinjurytherapies.com.
2. Information we collect
We keep data collection to a minimum. Depending on how you interact with us, we may hold:
- Contact details you give us directly — for example your name, phone number, email address and any health information you choose to share when you phone or email us to enquire about or book an appointment.
- Website usage data — if you consent to analytics cookies, we collect anonymised statistics about how visitors use the site (see the Cookies section below).
This website does not have contact or booking forms; enquiries are made by phone or email, which are handled outside this website.
3. Cookies
A cookie is a small text file stored on your device. When you first visit, we ask for your consent before setting any non-essential cookies. No analytics cookies are set unless you click "Accept". You can change your choice at any time using the "Cookie preferences" link in the footer of the home page.
If you accept, we use Google Analytics 4 to understand how the site is used (for example which pages are visited). Google Analytics sets the following cookies:
| Cookie | Purpose | Typical duration |
|---|---|---|
_ga | Distinguishes unique visitors | Up to 2 years |
_ga_<id> | Maintains session state for Google Analytics | Up to 2 years |
We use Google Analytics with Consent Mode, so no analytics cookies or measurement occur until you have given consent. You can also block or delete cookies in your browser settings.
4. How we use your information
- To respond to your enquiries and arrange, provide and follow up on treatments.
- To keep appropriate records relating to the care we provide.
- If you consent, to measure and improve how this website performs.
5. Legal basis for processing (GDPR)
- Consent — for analytics cookies, and where you provide health information.
- Contract / steps prior to a contract — to respond to booking enquiries and provide our services.
- Legal obligation — where we are required to retain certain records.
6. Sharing your information
We do not sell your personal data. We only share it where necessary, for example with Google as our analytics provider (if you consent). Google may process this data outside the EU/EEA under appropriate safeguards. See Google's Privacy Policy. We may also disclose information where required by law.
7. Data retention
We keep personal data only for as long as necessary for the purposes described above, and in line with our professional and legal obligations. Analytics data is retained according to our Google Analytics settings. When data is no longer required, it is securely deleted.
8. Your rights
Under the GDPR you have the right to:
- access the personal data we hold about you;
- have inaccurate data corrected;
- request erasure of your data;
- restrict or object to processing;
- data portability;
- withdraw consent at any time (this does not affect processing carried out before withdrawal).
To exercise any of these rights, email info@veronicaorrinjurytherapies.com.
9. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.
10. Contact
Veronica Orr Injury Therapies
Letterkenny, Co. Donegal, Ireland
Phone: (087) 680 0234
Email: info@veronicaorrinjurytherapies.com